Awareness raising and trust to ADR

ended

Facilitation the consumers' access to effective and efficient alternative dispute resolution entities compliant with Directive 2013/11/EU will be made through addressing the specific objectives of the Call for proposals. The aim of the project is to introduce and maintain the ADR Network with a portal that will provide relevant information about dispute settlements as well as all relevant information about alternative dispute resolutions with guidance to interested parties what are the benefits of such resolutions in comparison with “classic” court procedures. The project proposal is focused on awareness raising of consumers and the increased trust in ADR, to accessibility of ADR to consumers, and the introduction of ADR portal shall represent an important element thereto, as well as to improve operational capacities of the ADR. Envisaged ADR portal will represent an important digital tool to be used in ADR. . The program envisages dissemination of information through media (TV) roundtables and presentations, as well as conferences and roundtables with interested target participants (ADR entities, business and consumer associations). Leaflet dissemination is intended to target especially vulnerable consumers that are not able to use electronic communication and thus access to the ADR portal. In order to provide for sustainability and cross-border effect a swell as impact to non-participating parties, the transfer of information and know-how will be made also through tailor-made study visits. The financial resources for the project implementation that is foreseen to be completed in 24 months are calculated having in mind a significant input of ECDR own resources, as it is in ECDR (as well as, so we believe in common) interest to foster the consumers' and trader's trust in ADR on one hand and to modernize the ADR implementation with digital tools.