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BART Customer Satisfaction Survey

Sector: Rail • Location: California, United States

Source: Railway Age

Project
Completed

BART has reported its highest customer satisfaction rate in 10 years, with 73% of respondents satisfied with the service. The survey results indicate improvements in various service attributes, including cleanliness and on-time performance.

Status
Closed
Sector
Rail, Mass Transit, Government
Location
California, United States of America
Updated
22 Jul 2026
Source
Railway Age

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Project Information

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The project “BART Customer Satisfaction Survey” is an infrastructure initiative in the Rail sector, located in California, United States. Taiyo aggregates data on it from Railway Age.

Participants

Sponsoring Agency

Status

Original status

completed

Taiyo status

Closed

Taiyo last update

2026-07-22

Contact

Not available for this record.

Description

Description

BART has reported its highest customer satisfaction rate in 10 years, with 73% of respondents satisfied with the service. The survey results indicate improvements in various service attributes, including cleanliness and on-time performance.

Original sector

Transit

Location

Country

United States of America (USA)

State

California

Source

Source

Railway Age

URL

More Details

Record type

Project

Sector

Rail, Mass Transit, Government

Article published date

2025-03-07

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