Building-up a modern, accessible and professional alternative to the existing public law model of out-of-court dispute resolution in the Czech Republic

2026-07-22

OnlineMediator is a newly notified ADR entity. As a civil society project, it has the ambition to become a modern, accessible and professional alternative to the existing public law model of out-of-court dispute resolution in the Czech Republic. For this process it is necessary to build a strong and independent structure that will always be close to consumers, will not burden traders with unnecessary administration and at the same time will be able to ensure successful out-of-court dispute resolution in cooperation with entrepreneurs. In order to successfully implement these activities, modern elements of digitisation and technological innovation, including the testing and development of artificial intelligence elements, should be used to further develop out-of-court dispute resolution. Despite the general scope of OnlineMediator.cz as an ADR entity, it has decided to focus primarily on tourism and travel issues, as this sector is not specifically regulated in the Czech Republic and has so far been the subject of a public residual ADR body competence. At the same time, the travel and tourism sector is increasingly developing, which brings with it potential difficulties for consumers in finding and obtaining appropriate institutional assistance and options for resolving their disputes. OnlineMediator.cz, as an active member of the Travel_NET network, will be able to effectively address these issues, search for consumer-friendly out-of-court consumer dispute resolution systems and refer consumers to their procedural rules.

Czech Republic

2025-11-01