CFD Service Levels and Response Time Targets

Prospective

This recommended investment will allow for staffing of the remaining two aerial apparatuses and enable the system to have 11 aerial apparatus that meet minimum staffing requirements as approved by Council. The previously-approved expected future performance has been affected by recent incidents contributing to longer travel times due to community growth and increased service demand. With the complete investment, it is expected that performance will partially recover, including arrival of two engines, one aerial unit and a minimum of 12 firefighters within 11 minutes at serious and escalating fires will be at 74.4 per cent, 90 per cent of the time. Additional community safety resources will help the service achieve almost a 100% improvement from the previous year. Through non-emergency initiatives, the service would contact approximately 60,000 Calgarians annually about fire prevention and life safety. The achievement of the original 2026 value expected functional support from the Fire and Emergency Response front-line resources would help to meet this objective. Due to increased call volumes, training obligations, and increasing sickness and accident levels in Fire and Emergency Response service members, the expected performance is revised.