Citizen-Centric Service Delivery Project
Sector: Residential • Location: Albania
Source: World Bank Group
The development objective of the Citizen-Centric Service Delivery Project is to improve the efficiency of delivery and access to selected administrative services in Albania. The project has three components. Component one supports enhancements of the backend systems: business process reengineering of services, building new IT systems and automation of services. Component two supports enhancements
- Status
- Closed
- Sector
- Residential, Commercial, Government
- Location
- Albania
- Updated
- 22 Jul 2026
- Source
- World Bank Group
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Project Information
Participants
Sponsoring Agency |
Status
Original status | closed |
Taiyo status | Closed |
Taiyo last update | 2026-07-22 |
Contact
| Not available for this record. |
Description
Description | The development objective of the Citizen-Centric Service Delivery Project is to improve the efficiency of delivery and access to selected administrative services in Albania. The project has three components. Component one supports enhancements of the backend systems: business process reengineering of services, building new IT systems and automation of services. Component two supports enhancements to the citizen interface with service delivery: reforming front offices in existing agencies, improving citizen convenience with one stop shops, improving online delivery of services, implementing beneficiary feedback, and providing information on services. Component three builds capacity to deliver improvements in services: by improving strategic planning, performance management, capacity building of the Prime Minister’s DU and the Ministry of Innovation and Public Administration (MIPA) and other implementing agencies, and a communications strategy and campaign. A detailed description of the components can be found in annex two. |
Original sector | FY17 - Public Administration |
Budget |
Location
Country | Albania |
Source
Source | World Bank Group |
URL |
More Details
Record type | Project |
Sector | Residential, Commercial, Government |
Article published date | 2025-12-17 |
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