What is the latest status of the project “DCSS Contact Center Modernization”?

The status recorded for “DCSS Contact Center Modernization” is completed.

Who are the main government, EPC, and private stakeholders for “DCSS Contact Center Modernization”?

Taiyo maps the stakeholders of “DCSS Contact Center Modernization”: government bodies (California Department of Child Support Services).

Where can I verify the source and access all details for “DCSS Contact Center Modernization”?

This Taiyo project page references GovTech along with the original URL (https://insider.govtech.com/california/news/how-a-rapid-turnaround-contract-opened-the-door-to-the-future-for-dcss). Taiyo standardizes official data into a consistent, searchable project profile.

DCSS Contact Center Modernization

Sector: Government • Location: California, United States

Source: GovTech

Project

Completed

The California Department of Child Support Services (DCSS) replaced its outdated contact center technology with a cloud-based solution from Five9 and AT&T. This modernization aims to enhance user engagement and ensure uninterrupted service during the transition, which was completed overnight.

Status: Closed
Sector: Government
Location: California, United States of America
Updated: 22 Jul 2026
Source: GovTech

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Project Information

4 Q

The project “DCSS Contact Center Modernization” is an infrastructure initiative in the Government sector, located in California, United States. Taiyo aggregates data on it from GovTech.

Participants

Sponsoring Agency

Status

Original status	completed
Taiyo status	Closed
Taiyo last update	2026-07-22

Contact

Not available for this record.

Description

Description	The California Department of Child Support Services (DCSS) replaced its outdated contact center technology with a cloud-based solution from Five9 and AT&T. This modernization aims to enhance user engagement and ensure uninterrupted service during the transition, which was completed overnight.
Original sector	Public Services

Location

Country	United States of America (USA)
State	California

Source

Source	GovTech
URL

More Details

Record type	Project
Sector	Government
Article published date	2025-03-07

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DCSS Contact Center Modernization

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