DFS CAL Bank GH

completed

IFCs role in the project will be to provide technical assistance to CAL Bank Ghana in the following areas: 1. Market research - to segment the market and understand what opportunities for financial services exist and how CAL Bank can respond 2. Business strategy developing the business case for an agent banking model that provides the right incentives for all players in the value chain 3. Technology and tools deploying technology and tools that can support the deployment and management of an agent network 4. Agent network developing the agent network strategy including operational processes and tools to ensure that agents meet the standards set by the bank 5. Risk management IFC will support the bank to develop its risk management strategy to include risks specific to digital financial services and agent banking. 6. Customer acquisition - IFC will develop a comprehensive marketing strategy that combines various elements designed to promote and optimize customer acquisition and activation in line with CAL Banks growth objectives.