e-delivery of Public Services

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This E-delivery of Public Services Development Policy Loan (DPL) Program document proposes policy-based budget support to assist the Government of India (GoI, 'the government') in implementation of its National e -Governance Plan (NeGP). The ambitious goal of this government-wide initiative is to make all government services accessible to the common man (citizen) in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realize basic needs. NeGP was approved in May 2006 as a national program, coordinated at the cabinet level, to replace an ad hoc array of e-governance initiatives across individual agencies and states that had developed throughout the 1980s and 1990s. The program is expected to have significant social benefits for the poor through expanded access, and improved citizen engagement in e-services. GoI recognizes that the uneven progress of NeGP has not been primarily due to funding constraints or the absence of specific investments, but rather to cross-cutting policy and coordination issues at a program level. The development objective of the proposed series of DPLs is 'to increase access to online services by citizens in their localities.' thus supporting a major part of the NeGP's overall goal. It will assist the government do this through supporting policy and institutional actions that constitute a higher emphasis on coordination in the NeGP, and increased outreach to citizens.