Engaging Citizens to Improve Service Delivery Through Social Accountability

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The development objective of the Engaging Citizens to Improve Service Delivery through Social Accountability Project for Cambodia is to improve the quality and responsiveness of selected public services through more informed and engaged citizens. The project comprises of five components. The first component, transparency and access to information aims to strengthen transparency and citizen access to, and demand for, public service performance information, budget and expenditure data, including through the provision of sub-grants to local non-government organizations (NGOs). The second component, citizen monitoring will empower citizens to monitor and assess public services and presents actions for improvement using an adapted community scorecard (CSC) methodology, including through the provision of sub-grants to local NGOs. The third component, implementation of joint accountability action plans aims at supporting communities, public service providers, and subnational government officials to take collective action to implement agreed joint accountability action plans (JAAPs), including through the provision of sub-grants to local NGOs. The fourth component, training and capacity development will support the review and revision of the implementation plan for social accountability framework (ISAF) demand-side manual and training guidelines, associated forms and documents, incorporating lessons from ISAF first phase. The fifth component, civil society coordination and support will include the recruitment and management of community accountability facilitators (CAFs) and CAF leaders, as well as other project consultants, incremental NGO staff time (that is, financial management, procurement, and communications support) and sub-project agreements.