Essent Contact Centre Technology Migration
Sector: Technology • Location: Netherlands
Source: Business Post Nigeria
Essent, the Netherlands' largest energy provider, completed a migration of its contact centre infrastructure technology, reducing technology costs by 50%. The migration improved agent workplace satisfaction by 36% and was completed in under 12 weeks for over 1,000 agents across two locations. The project involved moving from multiple disconnected screens to a stable cloud infrastructure, enabling
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Participants
Sponsoring Agency | Obfuscated Data |
Company | Obfuscated Data |
Status
Original status | completed |
Taiyo status | Obfuscated Data |
Taiyo last update | 00-00-0000 |
Available timestamps | 00-00-0000 |
Available timestamp type | Obfuscated Data |
Contact
Contact name | Obfuscated Data |
Phone | 0000000000 |
ObfuscatedData@email.com | |
Address | Obfuscated Data, Obfuscated data, obfuscated data, Obfuscated data |
Description
Description | Essent, the Netherlands' largest energy provider, completed a migration of its contact centre infrastructure technology, reducing technology costs by 50%. The migration improved agent workplace satisfaction by 36% and was completed in under 12 weeks for over 1,000 agents across two locations. The project involved moving from multiple disconnected screens to a stable cloud infrastructure, enabling capabilities like AI-powered call summarisation and workforce optimisation. |
Original sub-sector | Obfuscated |
Original Currency | USD |
Original budget | 000000000000000 |
Procurement method | Obfuscated Data |
Budget | 000000000000000 |
Location
Region | Obfuscated |
Country | Obfuscated |
State | Obfuscated Data |
County | Obfuscated |
Location | Obfuscated Data, Obfuscated data, obfuscated data, Obfuscated data |
Source
Source reliability | High |
Data quality score | 100% |
Source | Obfuscated Data |
URL | obfuscated_data,obfuscateddata.com |
More Details
Project Type | Obfuscated Data |
Article Published Date | Obfuscated Data |