European Consumer Centre Croatia 2024-2025

ongoing

ECC action grants shall focus on assisting consumers with asserting their rights in cross-border purchases in the Single Market and in particular cover all the following activities: awareness raising and promotional activities on consumer rights and safety, through their national website and social media channels and online or physical events (e.g. conferences, workshops), direct provision of information, dissemination of best practices and lessons learnt among the network, assisting consumers with a query, complaint or a dispute against traders, promoting, providing consumers with information on alternative dispute resolution (ADR) and assisting them by referring or transferring them to competent ADR entities in cross-border claims and other redress mechanisms, including providing relevant data for representative actions, collaboration with traders (associations or professional bodies), enforcement authorities and other bodies, collecting and analysing information on consumer cases for statistical and policy-making purposes at national and EU levels, developing efficient collaboration within the network by being active in the focus groups and joint projects, promotion of equal quality services, partnership with bodies with similar activities in third countries, on the basis of reciprocal arrangements.