How India’s cities can leverage citizen data while protecting privacy

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India is on a path with dual, and potentially conflicting goals related to the use of citizen data. To improve the efficiency of their municipal services, many Indian cities have started enabling government-service requests, which involves collecting and sharing citizen data with government officials and potentially the public. But there’s also a national push to protect citizen privacy, potentially restricting data usage. Cities are now beginning to question how much citizen data, if any, they can use to track government operations.