Improving Equitable Access To High Standard Public Services Through Govtech

active

Prospective

Based on the identification of key development problems and the Program's Theory of Change, the Government of Albania and World Bank Task Team have identified a set of components and activities. The activities are structured around four Results Areas (RA):RA1: Enhancing E-Service Quality and User Experience, which aims to improve the quality and usability of priority services; RA2: Improving Digital Skills and Digital Inclusion, which aims to improve the acquisition of numerical, literacy and digital skills and to ensure the all citizens, especially the vulnerable, receive assistance in access public services;RA3: Strengthening Priority Service Delivery Enablers, which improves the governance of data, builds accountability, and supports the establishment of an e-procurement platform and the update of the public procurement regulatory and procedural framework and the expansion and upgrade of the AFMIS at both central and local government levels.RA4 : Increased Access to, Quality of, and Efficiency of Selected Local Administrative Services which supports the digitalization of services . The IPF Sub-Component provides the necessary technical assistance, capacity building and change management and communications support to achieve the Program RAs. It also supports the functioning of a Coordinating Unit (CU) which will ensure results-focused data collection and utilization throughout implementation.The Program is aligned with three priorities of the National Strategy for Development and Integration (NSDEI) (2022-2030): (i) strengthening local governments for sustainable economic development; (ii) equality and gender justice; and (iii) digitalization. It also contributes to the EU Digital decade objective on the digitalization of municipal services. Lastly, the Program will support the newly adopted Cross-Cutting Strategy on Decentralization and Local Governance 2023-2030 and the Public Procurement Law.

FY17 - Education,FY17 - Information and Communications Technologies,FY17 - Public Administration

World Bank Group

Project

Commercial, Government, Education