Improving Social Services

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To contribute to social development of St Petersburg, Imatra and Lappeenranta regions through improving access to on-line social services for Finnish and Russian citizens by developing and testing new customer friendly Web-based approach. Specific objectives: Revealing main factors affecting the access to social services and formal procedures provided for Finnish people in Russia and for Russians in Finland. Developing and field testing the customer friendly Web-based tool which will simplify access to information about governmental social services for IT-incompetent foreigners and provide information on recommended behaviour in unfamiliar situations abroad. Enhancing capacity and cooperation of Russian and Finnish local and regional authorities of the program region by developing recommendations on improvement of social services both for foreigners and own citizens. Familiarizing of Russian authorities with best practices and technologies of Finnish municipalities in providing social services, sharing expertise of Lappeenranta University of Technology in organizing e-communities. Promoting education co-operation in the sphere of social and computer sciences via intensification of joint Russian-Finnish students’ interdisciplinary research cooperation in St.Petersburg and South-East Finland.

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