Improving the Business Climate of Tourism in Cusco - Peru

completed

This project is aimed at improving procedures for obtaining licenses, permits, and inspections required to start and operate a tourism business in Cusco. Improvements will include reengineering current processes, a review of the regulatory framework, implementation of a new computer system for issuing licenses and permits, training of officials and public servants, and monitoring achieved results. The main activities under the project are: 1) Diagnostic study to identify the licenses, permits, and inspections required to open and operate a tourism business in Cusco; 2) Reform proposal; 3) Implementation of a reform plan for simplification; 4) Design and implementation of mechanisms to improve sustainability in the new procedures; 5) Communication and awareness campaigns aimed at end users and citizens. Based on the results, this project might be replicated in other regions of Peru.