Integrated Quality Services for Home Renovation Roadmap

ongoing

EASIER builds on the experience of the public “Sportello Energia&Condomini” One Stop Shop (FEASIBLE H2020 project), providing technical and facilitation services to condominium managers, professionals and owners, with regard to the energy deep renovation. Upgrade the existing OSS, EASIER intends to develop a new public-private model integrating local authorities competencies and market expertise to better meet all the renovation needs of householders. In Italy, actually, due to the tax incentive lever, there’s an anomalous demand on the market that makes it difficult to make a free an conscious choice of the actions to be taken to carry out the best intervention to redevelop our condominium. EASIER proposes integrated services, for the owners and for the other players in the value chain, with the goal to facilitate, simplify and to enable the necessary work to be carried out under transparent price conditions, with quality results and performing energy savings. To achieve this goal, the project focuses on two key activities: 1. the One Stop Shop Codesign integrated services with the engagement of all the stakeholders in the value chain and 2. training, to strengthen the skills of all actors, professionals, businesses, and citizens.The OSS will cover the entire provincial territory (450,000 residents). EASIER services will have a wider geographical outreach and will also include online access and innovative digital services. In addition to a physical helpdesk, a virtual platform with guided access to the services offered by the Agreement market actors (in accordance to the technical requirements and congruity) will be used. The traditional communication tools will be supported by the use of innovative engaging tools (such as a gamification app) to be more effective towards citizens: to increase their awareness on the importance of individual behaviours to achieve the savings and transition goals set for 2030 and 2050 and to increase the number of renovated houses.