Making the People´s Voice Heard on Health System Quality in Latin America in Times of Crisis

implementation

The project will develop and implement am two tools: the People's Voice Survey (PVS): a virtual (phone/web) assessment of health system performance, with core content on expectations of care, health system utilization, and trust in providers as well as a module on public health emergencies. It will conduct item development, cognitive pretesting, piloting, and implementation in four countries, providing nationally representative and comparable estimates to benchmark people-centered care and inform health system improvements during and after the pandemic. The tool itself will give governments an approach for rapid population assessment suitable for use in health emergencies. e-Cohorts: Longitudinal assessment of individuals with noncommunicable disease to identify system failures across the care cascade, including deficits in routine services during public health emergencies. It will develop brief monthly mobile phone surveys capturing recent health care use, system competence, and patient-reported experience measures in preexisting active cohorts in Uruguay and Peru.