Metering system and customer service PPP project in Puerto Rico

project in tender

The project entails the design, construction, financing, maintenance and operation of a series of improvements and technologies in order to reduce the amount of non-revenue water produced by the Puerto Rico Water and Sewer Authority (PRASA) to meet the following objectives:Develop and implement a new metering consumption system and maintenance program according to PRASA’s new performance specs and requirements.Manage and implement all efforts directed towards reducing non-revenue water (NRW); including the operation of the NRW Recovery Office and updating customer geodatabase, sharing benefits with PRASA.Manage and perform most customer service activities ensuring a high level of efficiency and customer satisfaction.Support PRASA in improving the effectiveness of its billing and collections processes to maximize cash revenue generation.