Pakistan: Punjab Public Management Reform Program

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The objective of the Punjab Public Management Reform (PPMR) Program Project for Pakistan is to improve transparency and resource management of targeted departments of the Province of Punjab. The project will support the following components: first, improve transparency and access to information about specific services. The program will facilitate access to information about key services which is an important barrier to access public services, especially in remote and marginalized areas. The program will also support increased transparency of the departments in charge of delivering services, which will in turn enhance accountability of public agencies to sustain the reform momentum. Second, the program will support the design and implementation of performance monitoring systems to gather information about service delivery and performance, oversee the performance of key personnel, and seek citizens' feedback about the quality of the services received. The program will make information available to senior officials, and will promote the use of such performance information and user feedback for decision making. Third, the program will support the provincial government in mobilizing its own revenue to increase the funding available for service delivery initiatives and to sustain reform efforts. The program will strengthen property registries at the district level to complement other ongoing initiatives funded by the government to improve billing on properties and property tax collection systems.