Programs Service standards for funding programs

A service standard is a public commitment to a measurable level of performance clients can expect under normal circumstances (which means 80% of the time). All of our funding programs have a service standard for issuing payment. Those that are applicant-based also have a service standard for acknowledging receipt of applications. Some may have additional service standards. When this is the case, we inform applicants and/or recipients using the program website or applicant’s guide. For more information on our commitment to providing excellent service, see our Service Charter.