Revenue Administration Modernization Project

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The objective of the Revenue Administration Modernization Project in Croatia is to achieve further improvements in efficiency, taxpayer services, and tax compliance through capacity-building and systems improvement in the Croatian Tax Administration (CTA). This will be accomplished by supporting the implementation of the CTA strategic plan for tax modernization and subsequent incremental refinements over the next five years. The project would have four inter-related components. The first component will be the organizational consolidation and functional realignment of the tax office, including the physical facilities. This will improve tax compliance, efficiency and upgrade services. The second component is the knowledge and professional upgrading of tax officials and stakeholders. This will raise professionalism, competence, and integrity of tax officials and the knowledge of taxpayers and other stakeholders. The third component is the technological upgrading for services, management information system, and tax identification number (TIN) implementation support. This seeks to leverage technology in order to improve e-taxpayer services, enhance management decision-making, and facilitate the exchange of tax-related information among government agencies. The last component is the modernization management and project support financing which will smooth implementation of project activities based on an incremental approach to implement CTA's modernization strategy (possible twinning arrangement with EU for technical assistance).