Santee Cooper Customer Platform Modernization

completed

Santee Cooper, South Carolina’s largest public power provider, has implemented Oracle Utilities Customer Cloud Service to enhance customer operations for its electric account holders. The project involved moving its customer platform to the cloud along with its existing Oracle SaaS meter solution to increase system reliability, reduce operational costs, and improve agility. The modernization resulted in faster billing processes, reduced communication overhead, and halved the daily batch job schedule, delivering immediate operational improvements and cost savings.