State Revenue Service Project

closed

Closed

The State Revenue Service Modernization Project supports the development of a state revenue service (SRS) that a) promotes sustainable revenue performance on the basis of voluntary compliance, reducing corruption and evasion; and facilitates private sector development by lowering compliance costs and tax rates; and b) efficiently, equitably, and honestly administers tax and customs laws; and is equipped with modern business processes, management systems, and operational tools. The first of two project components, organization and management, 1)restructures the revenue service along organizational lines; develops and implements methodology for and trains managers in strategic planning and budgeting as well as for financial and asset management; improves operational management by improving rules, regulations, and norms along with document flow, operational autonomy of regional managers, business processes, and coordination and communication links; develops internal audit controls and reforms legislation; strengthens external and internal relations; and designs, integrates, and implements management information systems. The operational component improves the performance of the SRS in the critical technical areas of tax, customs, and social insurance administration by improving taxpayer registration, procedures for tax declaration, collection, and recovery of arrears, audit and investigation, customs operations, adjudication and appeals, taxpayer and customs client services.

FY17 - Public Administration

World Bank Group

Project

Government