State Tax Service Modernization Project (APL #1)

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The First State Tax Service Modernization Project (STSMP) seeks to support a long-term and comprehensive modernization of tax administration in Ukraine by establishing sound organizational and operational foundations for the State Tax Service (STS). The Organization and Management (O&M) Modernization component will consist of several components, the first of which, strategic project management, will build on the State Tax Administration's capacity to implement major strategic projects through design, planning, testing and project management. Organizational consolidation, the second sub-component of the O&M component addresses the consolidation of the STS's organizational structure. Human resource management the third sub-component focuses on priority-tactical needs in the area of human resource management. Management capacity building, the fourth sub-component, addresses priority-tactical needs in the area of executive and middle management. Legislative and statistical analysis, the fifth sub-component, addresses priority-tactical needs in the area of legislative and statistical analysis. Stakeholder relations, the sixth sub-component, addresses a combination of priority-tactical and strategic needs in the management of the STS's relations with its external and internal stakeholders. The Operations Modernization component will consist of: a prototype core tax administration operation comprised by prototype support and implementation; a customer service call center; compliance strengthening; and large taxpayer office operations support.