Stations Transformation (including Zone Hubs)

completed

Stations Hubs will be built at key interchange and line stations. The Station Hubs will be fitted with the following physical and technical characteristics: approximately 20x25 feet and will house three complete workstations, desks, large screens to monitor all video feeds, phones, storage for emergency equipment and supplies for the zone, backup radio equipment and tablets, lockers for the storage of lost articles and employee items. Technological upgrades to support this initiative includes (but are not limited to) upgraded CCTV equipment and extensive CCTV coverage, digital phone network, stations access controls, improved customer help points (PAIs), connectivity (wifi), tablets/applications, alarm monitoring and public security video display units. Zone hubs will allow for a quicker response and allocation of resources to address any customer or service issues locally, enhancing the customer experience and service, and mitigating delays to transit operations through Stations. This should provide for a more reliable and efficent network overall. Public Transit Infrastructure Funds will not be claimed for the activity that falls outside of the funding window.