Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project

closed

The development objective of the Improving Service Delivery to Citizens and Businesses through e-Government Project for Uruguay is to improve the quality of selected e-government services for citizens, businesses and the Borrower's public entities, and facilitate their access. The project comprises of four components. The first component, improving the delivery of e-government services to citizens aims to improve the quality of selected e-government services to citizens and to facilitate their access through activities primarily focused on support to improvements to entities’ delivery systems, provider management, and user engagement led by agency for the development of electronic government management and an information and knowledge society (AGESIC) and Centro Ceibal. It consists of following sub-components: (i) strengthening AGESIC’s e-government service provision; and (ii) strengthening Centro Ceibal’s capacity to manage its programs. The second component, improving the delivery of e-government services to businesses aims to improve the quality of selected e-government services to businesses and to facilitate their access through activities supporting improvements to delivery systems (including the scope of services), provider management, and cross-entity collaboration within international trade single window (VUCE), Directorate General of Taxation (DGI), and National Research and Innovation Agency (ANII). It consists of following sub-components: (i) improving export-related services for businesses; (ii) implementing e-invoicing for small and medium businesses; and (iii) improving access to specialized information to businesses. The third component, improving the delivery of e-government services to government entities aims to improve the quality of selected e-government services to public entities and facilitate their access through activities supporting improvements to monitoring of and payments to providers and provider management, government delivery systems, and cross-entity collaboration with General Accounting Office (CGN), Ministry of Economy and Finance (MEF), and other entities with a direct link to MEF’s priorities. It consists of following sub-components: (i) enabling the receipt of electronic invoices by state; and (ii) strengthening the ministry of economy and finance’s management of information. The fourth component, strategic diagnostics, activities and knowledge sharing, and project coordination aims to strengthen the government’s capacity to support strategic reforms in areas that are critical for the achievement of the project development objective (PDO).