West Bengal Institutional Strengthening of Gram Panchayats Program II

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The development objective of Second Phase of West Bengal Support to Institutional Strengthening of the Gram Panchayat Program aims to strengthen the institutional and financial capacities of Gram Panchayats (GPs) across West Bengal. The program includes a series of measures to enhance the voice of people both as citizens and consumers—of public services, such as: (i) the development and roll out of a Grievance Redressal Mechanism (GRM) that offers several avenues to provide feedback; (ii) the continuation of a comprehensive Information, Education and Communication (IEC) campaign seeking to improve local self-governance and service delivery as well as program communication; (iii) the enhancement of Vulnerability Group Development Index (VGDI) for enabling inclusive development; and (iv) very prominently, an Annual Performance Assessments (APA) tool with two out of its four modules (Planning and Budgeting; and Participation, Transparency, and Accountability) directly rewarding GPs performance on the basis of access to Voice mechanisms. This PforR operation (Program-for-Results) is identical to the government program. The Program will support the achievement of the four Key Results Areas (KRAs) through the ten core activities.