Wheel Trans Transformation Program

completed

Implementation of information technology systems to provide improved abilities to manage customer information, customer relationships, ride reservations, scheduling and dispatch. Construction of Mobility Transfer Hubs - Under the Family of Services model, there will be designated transfer points between modes of service. While many transfers will likely occur at stations or in other existing facilities, the need to provide a limited number of transfer points where no such facility currently exists has been identified. Mobility Hubs are estimated to be constructed on a yearly basis. Rollout and support of IT/Operations initiatives are to continue into 2019. Toronto will build a broader Mobility Transfer Hub network, expected to reach 10-20 hubs in the City of Toronto (subject to land acquisition/availability (not PTIF funded)). The funds will also enable innovative features to be included in the new Scheduling and Dispatch system, including additional customer channels such as e-chat and mobile app technologies.