Women's Voices in the Monitoring and Improvement of Indonesia's Universal Health Care Insurance Services

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The Project Development Objective (PDO) is to contribute in improving access and quality of health services delivery for poor and vulnerable population in selected districts of Indonesia through collaborative social accountability mechanisms among stakeholders, which include: (i) Poor communities, defined as those who are eligible to receive Indonesian health card, and assisted by CSO Fatayat NU; (ii) Health providers affiliated with the National Health Insurance network; (iii) National Health Insurance policy makers at local and national level. The Project Development Objective (PDO) will be achieved via: - Establishing a citizen volunteer-based accompaniment and monitoring process aimed at increasing poor primary health care facility (PBI) targeted health users’ access to and effective utilization of the public health insurance system, - Developing an information system on patients’ experiences in using health services that will be regularly analyzed and followed up by Akatiga and Fatayat NU. - Engaging collaboratively with health service providers and public health institutions for problem-solving in health service delivery.