911 Dispatch Call Taking Services

2026-11-03

1 . All major components proposed should be fully redundant allowing for full geo - diversity . The system shall be designed to allow distribution of major components between two locations without requiring the purchase of multiple systems . 2 . The proposed system will provide full capacity call processing , defined as call from ingress to call taker positions during scheduled ( fixes , updates and upgrades ) or unscheduled ( failure ) outages . 3 . The controller system must be deployable as a Geo - diverse deployment with full redundancy at each location . 4 . The system can be deployable in a hosted and / or shared environment allowing the allocation of logical system resources , console layouts , notifications , reporting , and call handling rules on a per agency basis . 5 . The proposed system must be expandable to accommodate future growth from current capacity . 6 . The proposed system must ensure continuous operation via a fault - tolerant system with built - in redundancy , including redundant network interfaces , RAID ( or equivalent storage ), hot - swappable hard disks , hot - swappable power supplies , and hot - swappable fans . 7 . The system must provide an upgrade path to emerging and new NG911 i3 capabilities utilizing either component upgrades or hardware replacements . 8 . The solution must align to the applicable NENA i3 v2 standards . SYSTEM FEATURES Taking exception to any of the mandatory requirements listed within the following sections may disqualify a bid response . All exceptions to these mandatory requirements must be clearly stated . Mandatory or equivalent items are as follows : Line and Trunk Interfaces 1 ) The CTS must support SIP . Automatic Call Distribution ( ACD ) 2 ) The system must support ACD that works in combination with Interactive Voice Response ( IVR ). Automatic Number Identification ( ANI ) / Automatic Location Identification ( ALI ) 3 ) The call taking workstation must provide visual display of the emergency caller ’ s telephone number in any I3 v2 compliant standards . 4 ) The call taking workstation must provide visual display of the calling party ’ s street address information based on legacy ANI and ALI and any I3 v2 compliantstandards . 5 ) The system must also be capable of extracting geographical coordinate information from the ALI file received and transmitting this information to geographical mapping software . 6 ) The call taking workstation must guarantee that ALI data is appropriately and consistently displayed when interfacing with different ALI providers that send their information in various formats ( e . g . wireline versus wireless )...

MITN

2026-04-29