A single Service Provider for the Software licencing, install, supply, maintenance and support of AV and Digital Signage Services (Software and Hardware)

contract award notice

Closed

The Contracting Entity intends to procure a single Service Provider for the software licencing, install, supply, maintenance and support of AV and Digital Signage Services. It is proposed that the Contract will include: • Hardware and Software Support for all AV units in ESB’s Head Office (27 Fitzwilliam Street Lower, Dublin, D02 KT92) • Hardware and Software Support for all AV units in our locations in ROI and UK • Provision of licences for the proposed solution. • Provision of Lifecycle asset management. o Delivery of on premise and remote hands support services o Dedicated personnel to support the maintenance and upgrade of the service in the larger offices in the metropolitan area e.g Head Office / Santry / Airport buildings and Leopardstown. o Upgrade and maintenance of the software o Remote hands and eyes maintenance and upgrade of the service in the smaller and remote offices including an SLA for repair/replacements of devices. • Provision of warehouse and spare management programs. • Incident and Problem Resolution for same • Support and maintenance of Digital Signage for the Head Office Complex and other ESB locations • Support for Internal/External events in Head Office o On site equipment checks and ‘dry runs’ beforehand o Provision of additional /mobile equipment where required o Support during the event etc • Support for Board meetings in Internal/External Locations o To provide appropriate AV services and equipment for both the ESB Board and EDT meetings, held in ESB offices and at external venues. Optional Requirement • Assessment and installation Services for New/Refurbished Offices

IT services: consulting, software development, Internet and support, Office and computing machinery, equipment and supplies except furniture and software packages

TED Europa

Tender

Airport, Broadband, Road, Warehouse, Commercial, Power Generation (CCGT), Telecommunications, Residential