Alternative Water & Incident Management - Request for Information (RFI)

2026-11-03

Southern Water (SW) is seeking information from suppliers in relation to a potential procurement exercise. The information is not part of the procurement exercise, but your input will be critical in the development of the sourcing strategy and tender documentation. Southern Water is responsible for providing, maintaining, and operating water supply and distribution services covering the counties of Kent, Sussex, Hampshire and the Isle of Wight and providing services for the maintenance, repair, renewal, or improvement of services forming Southern Water’s water distribution systems. Southern Water is seeking information on solutions for Alternative Water Supply and Incident Management to ensure continuity of service during clean water supply interruptions. In the event of an outage, whether planned or unplanned, Southern Water have a statutory obligation to provide customers with access to potable water through alternative means. We are exploring options that can help us respond quickly, maintain customer welfare, and meet regulatory requirements during such incidents. Objective of this procurement: Supply goods and/or services to provide (or support) in a means of alternative water of an approved quality and quantity to, or made available to, affected customers within a defined response time. The service is to be available 24/7/365 across Southern Water’s operational areas (Kent, Sussex, Hampshire & Isle of Wight) Summary Scope: 1. Clean Bulk Water Tankering 2. Traction Only Haulage & Driver Resource 3. Static Container Deployments 4. Supply of Bottled Water 5. Bottled Water Delivery to Vulnerable Customers 6. Bottled Water Stations 7. Incident Management System A more detailed breakdown of each service element is contained within the request for information documentation on the jaggaer sourcing platform, instructions on how to access the documents are in this notice. The objectives of this RFI are to: 1. To inform the contract specification 2. To inform the procurement structure 3. To inform the contractual agreement 4. To understand the markets technical capabilities 5. To understand the markets commercial structures 6. To understand other services that may be of offered or of interest to Southern Water

United Kingdom (UK)

2026-04-02