AS - NEEDED NON - EMERGENCY AMBULANCE TRANSPORT SERVICES

2026-11-03

1 . 1 . Upon request by the San Diego County Sheriff ' s Office , the Contractor shall provide licensed and properly staffed non - emergency ambulance transportation services for arrestees with physical or medical disabilities that prevent transport in a marked San Diego County Sheriff ' s Office patrol vehicle . These services shall be used to transport individuals to a jail booking facility or a local hospital for pre - booking medical evaluation and clearance . The Contractor shall be able to accommodate clients with special transport needs , including , but not limited to , wheelchair and gurney ambulance transport . All transports will be conducted in the presence of a San Diego County Sheriff ' s Office deputy who is ultimately responsible for the overall safety and security of the arrested individual . The Sheriff ' s deputy may either follow the transport to the destination or ride in the transport vehicle , depending on the behavior of the arrestee . 2 . BACKGROUND 2 . 1 The County of San Diego Sheriff ' s Office is responsible for a broad range of public safety services over 3 , 527 square miles of the County . This area is serviced directly by the Sheriff ’ s Law Enforcement Services Bureau and has a population of approximately one - third of the County ' s overall population of 3 . 1 million . 2 . 2 The Americans with Disabilities Act of 1990 ( ADA ) and related federal and state laws prohibit discrimination against individuals with disabilities . Title II of the ADA prohibits public entities from excluding any qualified individual with a disability from services or subjecting them to discrimination based on their disability . 3 . GOALS 3 . 1 . Goals . Contractor shall accomplish the following goals : 3 . 1 . 1 . Provide safe and timely non - emergency ambulance transportation services within the County of San Diego and listed incorporated cities upon request by the San Diego County Sheriff ' s Office from the originating location to a Sheriff ' s jail or a local hospital for a medical evaluation and booking clearance . 3 . 1 . 2 . Provide non - emergency ambulance transport services upon request to individuals with special transport needs , including , but not limited to , chair seats , wheelchair transport , and gurney transport .... SPECIFIC REQUIREMENTS FOR SERVICE DELIVERY 5 . 1 . Hours of Service : Contractor shall provide non - emergency ambulance transport services 24 hours per day , 7 days per week . 5 . 2 . Contractor shall be responsible for ensuring transportation that is safe for both the client as well as Contractor staff and general public . 5 . 2 . 1 . Any required restraints will be provided by the Sheriff ’ s Deputy via handcuffs or other means deemed appropriate . 5 . 2 . 2 . Contractor will only be required to provide necessary restraints to keep wheelchairs or gurneys stationary during transport . 5 . 3 . Contractor shall take clients by the safest and most direct route to the destinations requested by the Sheriff ' s Office and shall not make any intermediate stops en route . 5 . 4 . Contractor shall be able to do multiple transports on the same day . 5 . 5 . Contractor shall provide a toll - free number or other mutually agreed upon means of communication for the purposes of requesting a transport . 5 . 6 . Contractor shall remain on the transport from the time of pick up until the individual is accepted by the receiving Sheriff ' s jail facility . 5 . 6 . 1 . The first thirty ( 30 ) minutes of wait time are included in the transport cost . 5 . 7 . Contractor shall remain in attendance throughout transport and until transfer of custody to authorized facility or appropriate Sheriff staff . 5 . 8 . Response Time : The Contractor shall respond to the requested in - county location within one ( 1 ) hour of receiving a call from the Sheriff ' s Office for non - emergency medical transport service . 5 . 9 . Any scheduled service call that is over fifteen ( 15 ) minutes late shall be reported immediately to the Sheriff ' s deputy who made the service call and addressed on the day of the event . 5 . 9 . 1 . Failure to contact the Sheriff ' s deputy who called for service may result in non - payment for the transport . 5 . 10 . Cancellations : Any transport service cancelled by the Sheriff ' s Office prior to the arrival of the Contractor will incur no cost . 5 . 10 . 1 . On - Scene Cancellations : If Contractor arrives at the pickup location and is advised by the Sheriff ' s deputy that the arrestee will not be transported , such runs may be subject to half of the base rates in Exhibit C , Payment Schedule .

California

2026-03-27