Billing & Customer Information (BCM)

2026-11-03

We are seeking to appoint a partner that can provide, implement and handover a solution for Billing and Customer Management by 1st July 2027, bearing in mind that Waikato Waters currently have neither an existing Billing and Customer Management solution, nor a Billing and Customer Management Team.Waikato Waters’ shareholding councils will provide billing and customer functions on behalf of Waikato Waters from 1 July 2026 for a period of up to 3 years under post transfer arrangements. The intent is for Waikato Waters to commence the transition of those services across to Waikato Waters starting with Billing and related Customer Management capability.We are looking for a supplier to provide a greenfield Billing and Customer Management (BCM) solution and related services, including solution establishment and ongoing services to Waikato Waters in readiness for operational go-live of Waikato Waters customer billing prior to 1 July 2027 (BCM Day One) with future implementation of broader customer management capabilities over time.Waikato Waters is looking for suppliers to propose an approach to being production ready on the billing and related customer management solution being procured under this RFP by 1 April 2027. This will allow time to stabilise the solutions prior to BCM Day One (1 July 2027). In doing so we require suppliers to outline their expected implementation approach, timeline and any risks to that implementation that Waikato Waters should consider.

New Zealand

2026-10-30