BwD Information and Advice Service

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Blackburn with Darwen Borough Council is looking to procure an Information and Advice Service, as part of its Staying Happy Healthy and Well (prevention) offer. The Information and Advice (I&A) Service will support residents to identify services, groups, and support offers that enable them to maintain their independence. It will support the Council’s strengths-based approach and form a core element of the local prevention offer, supporting individuals to build on their own capabilities and reducing on reliance on statutory services. The aims of the Service are to: • Provide a universal, accessible I&A offer that supports prevention, wellbeing and independence and compliments the Information available on the Council website • Maximise safe diversion of I&A-only demand away from ASC by resolving enquiries at the earliest point and strengthening pathways into community and preventative support. • Deliver a clear, trusted, multi-channel front end for Adults and Health information and advice (hub, telephone and digital). • Sustain a reliable partnership with the provider of the Directory of Services (DoS) platform which will be used by residents and professionals. • Maintain and develop a trusted Safe Trader scheme with transparent standards and feedback loops. • Enable LD&A Partnership Boards to drive learning and improve pathways and information quality. • Progress “tell your story once” and seamless handovers through shared systems ambition and agreed data-sharing approaches. This list is not exhaustive and further information can be found within the Invitation to Tender (ITT) documentation.

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