Campus Mobile

2026-11-03

1 R The vendor must provide a comprehensive reporting suite that includes at a minimum the information below . Provide details . 1 . 1 Usage Statistics ( Daily , Weekly , Monthly Active Users ) 1 . 2 Feature - level engagement metrics ( dining , maps , events , shuttle tracking , etc .) 1 . 3 User behavior trends and interaction patterns 1 . 4 System performance and uptime reports 1 . 5 Error , crash and exception logs 2 R The solution must include configurable dashboards that allow university administrators to : 2 . 1 Create , modify and save custom views 2 . 2 Filter data by date range , user type , device type or feature 2 . 3 Export dashboard data in common formats ( CSV , Excel , PDF ) 2 . 4 Schedule automated delivery of dashboard reports to designated recipients 3 R The solution must allow custom reports to be created . Please describe how custom reports will be created . 4 R The vendor must provide real - time or near real - time reporting for : 4 . 1 App logins and session activity 4 . 2 High traffic periods 4 . 3 Feature usage spikes 4 . 4 System alerts or outages 5 R The solution must include built - in visualization options such as : 5 . 1 Charts and graphs 5 . 2 Trend lines and comparative views 5 . 3 Drill - down capabilities for deeper analysis 6 R The solution must allow the management of analytics filtered by : Provide details . 6 . 1 Device Types 6 . 2 Platform 6 . 3 Authentication 6 . 4 Locations 6 . 5 Roles 6 . 6 Screens 6 . 7 Searches 7 R The solution must provide reports about the delivery status of communications , messages or channels . 8 R The solution must provide a method to access and report historical analytics data . 9 R The solution must provide the ability to utilize APIs to aggregate analytics data from multiple sources into a single , unified dashboard and support integration with Google Analytics , including full compatibility with the Firebase SDK for mobile analytics as documented by Google . 10 R The vendor must initiate and maintain a comprehensive project plan that includes activities , responsibilities and timelines for both university personnel and the solution provider ’ s staff . The proposal must include documentation of the vendor ’ s project management methodology and processes , including tools , communication practices and governance structure . 11 O The solution should be installed with minimal interruption to current operation . 12 R The vendor must provide app configuration and branding support . 13 R The vendor must provide app store submission and approval support . 14 O The solution must allow for CSS customization , especially for look and feel , allowing the University to meet university graphic standards for branding , logos , etc . 15 R The vendor must provide services by experienced staff and experts for technical support during installation and until the product is successfully and fully implemented according to the specifications outlined in the RFP . 16 R The vendor must provide comprehensive training for The University ’ s technical users and functional ( power ) users . Training must include , at a minimum , telephone - based technical support , web - based training sessions and robust self - service resources such as a searchable knowledge base and access to established user communities for sharing expertise . The vendor must describe in detail the types of training offered by their organization , including delivery methods materials provided , and ongoing support options . 17 R The vendor must provide direct support as part of the proposed services . The proposal must clearly describe the types of direct support offered , which may include user training , development of additional dashboards , deep - dive analytical services or the creation of new product roadmaps . 18 R The vendor must provide comprehensive and timely help desk support to The University ' s technical / support staff . Describe hours and level of support . 19 R The vendor must provide a documented plan for software upgrades or new releases . 20 R The vendor must provide a formal process that enables The University to request and initiate infrastructure modifications to the mobile application .

Mississippi

2026-04-29