Case Management System and Online Customer Web Portal
Sector: Broadband • Location: Ireland
Source: TED Europa
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, e
- Status
- Closed
- Sector
- Broadband, Road, Telecommunications, Commercial
- Location
- Ireland
- Updated
- 3 Nov 2026
- Source
- TED Europa
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Tender Information
Participants
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Status
Original status | contract award notice |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M. |
Original sector | IT services: consulting, software development, Internet and support |
Budget |
Location
Country | Ireland |
Source
Source | TED Europa |
URL |
More Details
Record type | Tender |
Sector | Broadband, Road, Telecommunications, Commercial |
Article published date | 2026-01-16 |
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