Centralized Voluntary Statewide Self - Exclusion Database

2026-11-03

1 . 1 . Purpose The New Hampshire Lottery and Gaming Commission ( NHLGC ) is seeking responses to this Request for Information ( RFI ) on current capabilities of self - exclusion databases to inform the development of a strategic plan for a future voluntary , centralized , statewide self - exclusion database which must be utilized by licensed operators across multiple streams of legalized gaming in the state . 1 . 2 . Objective The objectives of this RFI are to :  Identify current industry - leading solutions for self - exclusion databases .  Understand available integration options to cover multiple forms of gaming across mobile and retail channels including all licensed operators .  Gather information on methods for confidentiality and security of sensitive user data .  Assess options for user - interface for ease of use and which demonstrate support and encouragement for participants when registering for selfexclusion .  Understand the potential implementation process , including timeframes and input required from licensed operators . RFI Explanation and Questions 2 . 1 . Information Requested 2 . 1 . 1 . The State is seeking a better understanding in the areas listed below and requests interested Vendors provide responses to the following questions , as applicable . 2 . 1 . 2 . Respondents may respond to some or all of the questions below . Responses to all questions are encouraged but not required . Please label responses according to the question being addressed . 2 . 2 . Questions Q1 . Please provide a brief overview of your company including : i . the legal name of the company , organization , or entity submitting the response . ii . the name , title , telephone number , and e - mail address of the person who will serve as the Respondent ’ s representative for all matters relating to the RFI . iii . a brief summary of your interest and expertise in this area . iv . any supporting documentation that is included in your response . Q2 . Please describe the scope of your product or solution : i . How would your software solution ( product ) manage and maintain a centralized , voluntary , statewide self - exclusion database ? ii . What types of gambling operators / forms of gambling can be covered by your product ( i . e . mobile products , brick and mortar gaming facilities , etc .)? iii . How does your product integrate with industry - standard methods for self - exclusion utilized on - premises or in - app by gaming operators ? iv . What analytics can you provide to the regulator to document utilization of the database by players ? Q3 . Please describe the data security and privacy controls of your solution : i . What measures are in place to ensure the confidentiality and security of sensitive user data ? ii . How do you ensure compliance with state and federal data protection regulations ? iii . How would you handle information deletion requests for individuals with an active self - exclusion ? iv . Does your application allow for data to be stored only in the US ? v . Is database data ever sold or transferred to third - parties , and if so , who acquires that data and are players informed that their information may be given to third parties ?

New Hampshire

2026-04-28