Closed Captioning Services

2026-11-03

2 . 1 The purpose of this RFP is to provide the JBEs with full - scale , real - time verbatim closed - captioning services as further described herein . Captioning Services must meet Americans with Disabilities Act and the new Web Content Accessibility Guidelines ( WCAG ) 2 . 1 rule requirements to improve viewer comprehension and engagement . 2 . 2 JBEs may elect , but are not required , to purchase Captioning Services under the Master Agreement . JBEs that elect to purchase Captioning Services under the Master Agreement will enter into a Participating Addendum , substantially in the form of the sample Participating Addendum provided in Attachment 2 ( Judicial Council Standard Terms and Conditions ) with the vendor . 2 . 3 Subject to the terms and conditions of the Master Agreement , each Participating Addendum will set forth the specific services , deliverables , schedule , and any specific requirements ( such as invoicing ) for the individual JBE . Each Participating Addendum will constitute a separate independent contract between the vendor and the JBE signing the Participating Addendum . 2 . 4 The Master Agreement will be nonexclusive . The Judicial Council may have other agreements for the same or similar services , and each JBE reserves the right to provide or have others provide the same or similar services . 2 . 5 During the term of the Master Agreement , vendor must provide an account manager to oversee the agreement , captioning requests , billing , and be responsive to any technical or customer service needs that arise . Vendor must be able to provide on - call technical support during live caption events ; and program manager shall be available during conventional business hours , generally between 8 : 00 a . m . and 5 : 00 p . m . Pacific Time , Monday through Friday . 2 . 6 Vendor shall sign - in to live caption events at least 10 minutes prior to the scheduled starting time and shall stay on until its conclusion , even if it runs longer than the scheduled time . 2 . 7 Vendor must invoice according to specific assignments and Accounting Codes provided by any resulting Work Order or Purchase Order .

California

2026-05-10