Command and Control System - Refinement, Delivery and Maintenance Services

2026-11-03

This Transparency Notice relates to the award of an Interim Contract for the provision of services for the completion of implementation, interim operational run (maintenance services) and exit/transition of the Mayor's Office for Policing and Crime/Metropolitan Police (the Contracting Authority) integrated Command and Control system (the System) which constitutes critical national infrastructure underpinning the emergency response and operational dispatch capability of the largest police force in the United Kingdom. This direct award of an Interim Contract is justifiable under Schedule 5, paragraphs 13 and 14 of the Procurement Act 2023 (PA23) (the Interim Contract), on grounds of extreme and unavoidable urgency. Under the Interim Contract, following acceptance into service, maintenance services will be provided by Frequentis and Octave (the Sub-contractors/-contracts). These Sub-contracts are for maintenance of software components which are subject to exclusive rights and locked-in rates to ensure value for money. The Sub-Contracts have a term of ten years after exit from the Interim Contract (targeted for 9-months post go live of final production release 'Drop 3'). The Interim Contract will provide for these Sub-contracts to be novated to the Contracting Authority or the Successor Managed Service Provider (the SMSP) on expiry of the Interim Contract. Value (excluding VAT) • £297m Total Contract Value Consisting of: • £165m Interim Contract (duration approx. 3.5 years) Sub-contracts • £30m Frequentis 10-year maintenance agreement • £102m Octave 10-year maintenance agreement

United Kingdom (UK)

2026-11-02