Complaint Management Software and Implementation Services

2026-11-03

The Great Lakes Water Authority ( GLWA ) Organizational Development ( OD ) Group is responsible for maintaining all records related to union grievances and employee complaints that are reviewed and investigated by GLWA . The records include detailed and confidential documentation such as statements , investigative notes , exhibits , correspondence , and reports . Currently this information is maintained manually . OD is requesting a digital platform to manage the workflow of grievances and complaints where there is a cross - functional search / reference for such matters ; information gathered and maintained is standardized ; and reports / statistics can be generated . This system would allow union members and employees to bring forth grievances / complaints in a uniform approach and the ability to directly assign matters within the OD team . Internal OD processes will need to be defined to take full advantage of the system ’ s functionality . Additionally , the organization will require training on the purpose and use of this system .

MITN

2026-04-29