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Contact Center as a Service (CCaaS) 2025

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Source: TED Europa

Tender
Contract Notice

Het voorwerp van de aanbesteding is leveren van een Contact Center as a Service (CCaaS), inclusief Workforce Optimalization (WFO) functionaliteiten en SIP-trunk componenten, ter ondersteuning van diverse bedrijfsgroepen die klantcontact verzorgen. De gevraagde oplossing zal worden ingezet door het Klantcontactcenter (KCC), de Centrale storingsdienst (CSR) en andere afdelingen die in contact staan

Status
Closed
Sector
Business services: law, marketing, consulting, recruitment, printing and security, Business services: law, marketing, consulting, recruitment, printing and security
Location
Netherlands
Updated
3 Nov 2026
Source
TED Europa

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Tender Information

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The tender “Contact Center as a Service (CCaaS) 2025” is a tender record in Taiyo, linked to the Business services: law sector. It is issued for works, goods, or services related to Netherlands.

Participants

Not available for this record.

Status

Original status

contract notice

Taiyo status

Closed

Taiyo last update

2026-11-03

Contact

Not available for this record.

Description

Description

Het voorwerp van de aanbesteding is leveren van een Contact Center as a Service (CCaaS), inclusief Workforce Optimalization (WFO) functionaliteiten en SIP-trunk componenten, ter ondersteuning van diverse bedrijfsgroepen die klantcontact verzorgen. De gevraagde oplossing zal worden ingezet door het Klantcontactcenter (KCC), de Centrale storingsdienst (CSR) en andere afdelingen die in contact staan met zowel zakelijke klanten als consumenten. De scope van de opdracht omvat de volgende onderdelen: de functionele componenten, de implementatie, dienstverlening en advies/strategisch partnerschap.

Original sector

Business services: law, marketing, consulting, recruitment, printing and security, Business services: law, marketing, consulting, recruitment, printing and security

Location

Country

Netherlands

Source

Source

TED Europa

URL

More Details

Record type

Tender

Article published date

2025-11-10

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