Contact Centre as a Service RFP
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Source: Canada Buy and Sell
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponen
- Status
- Bidding
- Sector
- Raw Materials, Road
- Location
- Canada
- Updated
- 3 Nov 2026
- Source
- Canada Buy and Sell
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Tender Information
Participants
| Not available for this record. |
Status
Original status | open |
Taiyo status | Bidding |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information. |
Location
Country | Canada |
Source
Source | Canada Buy and Sell |
URL |
More Details
Record type | Tender |
Sector | Raw Materials, Road |
Article published date | 2025-12-10 |
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