Contact Centre Replacement
Sector: Education • Location: Australia
CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabili
- Status
- Closed
- Sector
- Education, Telecommunications
- Location
- Australia
- Updated
- 3 Nov 2026
- Source
- queensland
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Tender Information
Participants
| Not available for this record. |
Status
Original status | awarded |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery opportunities. |
Original sector | IT & Telecomms |
Location
Country | Australia |
Source
Source | queensland |
URL |
More Details
Record type | Tender |
Sector | Education, Telecommunications |
Article published date | 2026-10-29 |
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