Contact Centre Replacement
Sector: Telecommunications • Location: Australia
CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabili
- Status
- Closed
- Sector
- Telecommunications, Education
- Location
- Australia
- Updated
- 3 Nov 2026
- Source
- queensland
ConstructChat
Ask ConstructChat about Contact Centre Replacement
Pick a question to edit it, or write your own.
First answer free · no account
Tender Information FAQ
Tender Information
Participants
| Not available for this record. |
Status
Original status | awarded |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery opportunities. |
Original sector | IT & Telecomms |
Location
Country | Australia |
Source
Source | queensland |
URL |
More Details
Record type | Tender |
Sector | Telecommunications, Education |
Article published date | 2026-10-25 |
Research
Free account
View all details
You are reading the public part. A free account opens the rest:
- Every detail on this tender
- News and media coverage
- Technical research
Free account · no card · lands you back on this tender
More Telecommunications tenders in Australia
- GovCMS Drupal Services Panel (specialised skills, digital experience platform, personalisation tools)
- Research and update iCentral navigation & IA
- Research and update iCentral navigation & IA
- GovCMS Drupal Services Panel (specialised skills, digital experience platform, personalisation tools)
- Campbell Barracks Fire Water System Works, WA
- Financial Statements Audit Services - CEA and NRFC
- Demo ATM to test eLodgement and Download
- NS1301 International Satellite Distribution