CRISIS COMMUNICATIONS SERVICES

2026-11-03

The University of North Carolina is soliciting proposals from qualified vendors to provide emergency communications and crisis communications support services to any of the 17 constituent institutions of the University of North Carolina System . While each university , and the coordinating system office , have fully staffed emergency services and safety departments , some emergency situations will require additional immediate capacity . The selected contractor ( s ) will assist in planning , coordinating , and executing timely , accurate , and effective communications during emergency incidents and crises that may impact public safety , operations , or the institution ’ s reputation . TASKS / DELIVERABLES The contractor ( s ) will provide comprehensive emergency communications consulting and support to any of the 17 constituent institutions of the University of North Carolina on very short notice . Comprehensive emergency communications consulting and support may include but are not limited to : • Development and execution of emergency communication strategies • Drafting and dissemination of time - sensitive messaging • Media relations and press coordination during emergencies • Coordination with internal campus leadership and system office leadership , public safety agencies , and external partners • Social media monitoring , digital strategy , and response during crisis events • Support for emergency notification systems and public alerts • Training & Exercises : Providing training for campus emergency alert authorities and designing , facilitating , and conducting tabletop exercises or functional drills to test response capabilities • Helping universities manage reputation , communication , and stakeholder trust following crises • Immediate Crisis Response : Consultants provide 24 / 7 strategic support to define and control the narrative • Spokesperson Training : Training police chiefs and university leaders to deliver confident , empathetic , and transparent messages • After - action reporting and recommendations for improvement Services may be required on a 24 / 7 , on - call basis and must be scalable to meet the severity and duration of incidents .

North Carolina

2026-05-05