Crisis Residential Unit Services

2026-11-03

Maintain enrollment in MaineCare and licensure / certification through the Department ’ s Division of Licensing and Certification for Behavioral Health Services to provide mental health services pursuant to 34 - B M . R . S . A . § 1203 - A and in compliance with 10 - 144 C . M . R . Ch . 101 , Ch . II , Section 65 , including for subcontractor ( s ) who provide direct CRU Services . Maintain 24 / 7 / 365 CRU Services , including sufficient staffing , within the Public Health District and within the Bed Capacity Requirements outlined in Appendix I . Obtain within the first quarter of the initial period of performance and maintain throughout each contract period ( s ) necessary licensure / certification required by 10 - 144 C . M . R . Ch . 123 under the Crisis Services Module , including for subcontractor ( s ) who provide direct CRU Services . Ensure CRU Services are provided according to SAMHSA ’ s national best practice for the Behavioral Health Crisis System ( Crisis System ). Develop and provide to the Department within thirty ( 30 ) calendar days of the start of the initial period of performance , a standard operations manual detailing all policies and procedures , including : The operations of 24 / 7 / 365 CRU Services , including but not limited to : 24 / 7 / 365 availability of at least one ( 1 ) Licensed Clinician and one ( 1 ) Psychiatric Consultant ; Referrals , denials , admissions , and discharge criteria , including timelines ; Process for Discharge Planning , including Discharge Plans and barriers to discharge ; and Facility food services ; Utilization of subcontractor ( s ). Ensure the standard operations manual is maintained , and modifications and changes are provided to the Department thirty ( 30 ) calendar days prior to the anticipated implementation . Implement modifications and changes within ten ( 10 ) business days of Department approval or request . Provide comprehensive CRU Services individualized to the circumstances , preferences , strengths and needs of the person in Crisis , and in the least restrictive and most effective manner . All CRU Services must be provided on a voluntary basis and with informed consent . Include assessment ( s ), treatment , and Stabilization services as well as preparation and referrals to support the individual ’ s return to the community . Provide room and board to individuals in Crisis including adequate meals , nutritious snacks , and beverages , and ensure bottled / filtered water is always available . Meet individuals ’ dietary requirements and / or restrictions , including ensuring individuals with allergies receive appropriate meals and snacks that are allergen free . Notify the Department thirty ( 30 ) calendar days in advance if the awarded Bidder expects to be unable to serve individuals at their full licensed capacity . Inform referral sources of the anticipated change in utilization and the anticipated date the program will be available for full capacity . Identify the cause and submit a remediation plan including action dates to the Department within twenty - four ( 24 ) hours of notifying the Department . Update the Department regarding any changes to the remediation dates . Develop and maintain , within thirty ( 30 ) calendar days of the initial period of performance , Memorandum of Understandings ( MOUs ) with the local Crisis Intervention Mobile Response Services ( Mobile Services / Mobile ) provider ( s ) and network of Crisis Receiving Centers ( Crisis Receiving Centers ) across the State to ensure efficient and smooth referral processes . Ensure all CRU Services provided include a comprehensive assessment , additional applicable assessment ( s ), Discharge Plan , and Crisis Plan and are documented in the individual ’ s electronic health record . Provide physical copies of the Discharge Plan and Crisis Plan to the individual in Crisis , as well as anyone else for whom the individual has granted consent . Ensure the language utilized in the provided physical copies are written utilizing the vernacular of the individual in Crisis , are developmentally appropriate , and the content is easy for the individual in Crisis to understand . Maintain all records according to federal and State regulations and requirements for record retention .

Maine

2026-05-01