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CRM System

Sector: Commercial • Location: United Kingdom

Source: Open Contracting Data Standard (OCDS)

Tender
Planning

Community Housing are looking to implement an effective customer to include:

  1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call.
  2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser.
  3. Case
Status
Prospective
Sector
Commercial, Residential
Location
United Kingdom
Updated
3 Nov 2026
Source
Open Contracting Data Standard (OCDS)

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Tender Information

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The tender “CRM System” is a tender record in Taiyo, linked to the Commercial sector. It is issued for works, goods, or services related to United Kingdom.

Participants

Not available for this record.

Status

Original status

planning

Taiyo status

Prospective

Taiyo last update

2026-11-03

Contact

Not available for this record.

Description

Description

Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. 2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. 3. Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. 4. All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. 5. Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.

Location

Country

United Kingdom (UK)

Source

Source

Open Contracting Data Standard (OCDS)

URL

More Details

Record type

Tender

Sector

Commercial, Residential

Article published date

2026-06-02

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