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Customer Engagement Centre Modification Notice

Sector: Education • Location: United Kingdom

Source: Contracts Finder

Tender
Awarded Contract

Continuation of the contract through utilisation of the provisioned optional contract extension. This is a contract modification notice of the original contracthttps:// contract description: The Department for Education (DfE) acting through the Education and SkillsFunding Agency (ESFA) has awarded a single suppli

Status
Closed
Sector
Education
Location
United Kingdom
Updated
3 Nov 2026
Source
Contracts Finder

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Tender Information

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The tender “Customer Engagement Centre Modification Notice” is a tender record in Taiyo, linked to the Education sector. It is issued for works, goods, or services related to United Kingdom.

Participants

Not available for this record.

Status

Original status

awarded contract

Taiyo status

Closed

Taiyo last update

2026-11-03

Contact

Not available for this record.

Description

Description

Continuation of the contract through utilisation of the provisioned optional contract extension. This is a contract modification notice of the original contracthttps://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4Original contract description: The Department for Education (DfE) acting through the Education and SkillsFunding Agency (ESFA) has awarded a single supplier contract to deliver theCustomer Engagement Centre Service (CEC).The service shall provide a digital-first, Omni-Channel model designed around Userneeds, delivered through a responsive, agile and flexible CEC Supplier. The serviceshall provide consolidated customer interactions, develop a common approach tocustomer experience and streamline delivery making best use of moderntechnologies while capitalising on development within the industry.The service provider will act as a 'Strategic Partner' to the Department, operatingdynamically for the duration of the Call Off Contract Period, working collaborativelyto deliver on changing operational objectives and strategic priorities.

Location

Country

United Kingdom (UK)

Source

Source

Contracts Finder

URL

More Details

Record type

Tender

Sector

Education

Article published date

2026-01-07

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