Customer Feedback System
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Source: Contracts Finder
Contract was awarded via G-Cloud 14.Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.The system encompassed the following types of feedback:• Customer Feedback - Comments, Complaints and
- Status
- Closed
- Sector
- Road, Broadband, Telecommunications
- Location
- United Kingdom
- Updated
- 3 Nov 2026
- Source
- Contracts Finder
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Tender Information
Participants
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Status
Original status | awarded contract |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | Contract was awarded via G-Cloud 14.Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.The system encompassed the following types of feedback:• Customer Feedback - Comments, Complaints and Compliments• Local Ombudsman Complaints• Member Complaints• Freedom of Information Requests• Subject Access Requests• Environmental Information Regulations complaintsThe initial contract term is for 2 Years with a possible 1 Year extension. |
Location
Country | United Kingdom (UK) |
Source
Source | Contracts Finder |
URL |
More Details
Record type | Tender |
Sector | Road, Broadband, Telecommunications |
Article published date | 2026-07-29 |
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